Privacy

Privacy policy, data processing terms and GDPR compliance

By using this website, you agree to the platform’s terms, cookies and data processing. This document explains how user information and data is processed, privacy is ensured and how it can be deleted or managed. User data belongs to the user. Privacy settings can be changed in your account or folder settings.

All user personal data stored in the service is protected in accordance with the laws of the European Union. We do not store sensitive personal data. We do not sell data to third parties.

When using the service, visiting this web site or applications, user agrees that Files.fm Ltd. carries out the processing of the respective user’s personal data within the meaning of the EU General Data Protection Rules.

Purpose of user data processing: storage and processing of user data according to the user’s expressed wishes, e.g. for the storage, retrieval, purchase or publication of photos, videos, audio, text files or content via a link. Terms of use. You can revoke your consent by deleting a user account.

The platform stores and processes data and files, if necessary linking them together with the data of the persons to whom they belong. The system records the actions performed by the users with the files, with the intention of ensuring the operation of the service to the extent described on this website and in the product descriptions. We inform all service users about changes or news on the platform - to the e-mail address specified in your account.
To control access to user files, the platform uses unique user identifiers (username, email, session ID) and cookies to authenticate and authorize users and devices to enable service functions. Records of the used web browser, visited links, operating system and IP address are stored in IT system logs for some time, so that it is possible to monitor the operation of servers and software, debugging, etc.
The platform requests and stores non-sensitive personal data that confirms your personal identity using attributes such as First Name, Last Name, Address, Date of Birth, selected language, telephone and email address, so that it is clear who owns the files and can, if necessary, restore access (for example, the old e-mail no longer works). If you authenticate with a social network account, with your permission, the Platform can access the base profile information - first name, last name and the platform's unique identifier (usually e-mail).
The system does not collect sensitive personal information and does not record all activities - without a reason or the user's own request. We use anonymized web analytics to know how many users visit the service, from which countries and which links are opened.
It is possible that users of the platform (parents, photographers, schools) may also store information about children. If you have information that such data is being used illegally, contact us immediately via the contact form or to the support email. Each file has a reporting option.
We may store your specified geographic location.
You can log into your account to see what information you have entered about yourself. As well as edit or delete this information, delete your account files or the entire user account - in the account settings. Before completely deleting your account and the data in it, the system needs to identify your request. This is an automated process to be performed by the user himself - in the same way that this account was created.
Different types of data tend to be stored on the platform for different periods of time. As long as it is specified by the user, mentioned in the product description or is necessary to maintain a service, accounting, audit or security log.
The platform does not share personal data information with other companies, institutions, service providers or advertisers.
Free users may see ads. We do not provide any user information to ad networks, but automated ad networks may use and collect anonymous data about your device to tailor content and ads here and on other sites. Location data may be associated with your device, but is not associated with your identity. With ads, it is possible to edit these settings and opt out. Check to see privacy policies and opt-out options. The platform uses the Google Adsense and Google AdX ad networks.
Your usage and location data may be associated with a specific device from which you work.
If you have additional questions or concerns about the privacy of your data, contact us using the contact form available on the website
If you have given us contact information, but do not want us to contact you with promotional or marketing information, you can opt-out by using your profile settings.
The web analytics software tools we use can access anonymous data and use information such as IP address, web browser name and device code to understand the usability and errors of the software. The developers of these tools guarantee the confidentiality of all data.
The platform does everything necessary to ensure the safety and secure access of your data. We encrypt data transmission channels, but no encryption method provides protection against human error or hacker attacks.
The information we receive or collect may be stored on servers in the countries where we operate or where the user is located and uses the service. Data is stored in accordance with the European Union GDPR standard.
To operate the service, we also may make identifiable or anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by EU jurisdiction and EU law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.
This privacy policy was last updated in 2023 and is valid until it is updated. We will inform you about the changes in the "Privacy Policy" section or send a notification to the account email you specified. For this and other rational reasons, it is not possible to opt out of the platform's informative messages about the platform, your account and the data therein.

Frequently Asked Questions about data and most important aspects in plain language

What does the GDPR regulation and rules cover?

To the data of living individuals and the use of this data.

Who we are?

We are the company "FILES.FM". Any questions should be addressed to support@files.fm.

Why is the data processed?

We process your data at your request - because you want to use our system and platform’s services. You create your user account by uploading files or purchasing a service and receive an invoice for it. A user account is technically required to link payment information and purchase products.

Why is a personal identification number or other additional data requested?

To be able to distinguish one Jamie Parker from another Jamie Parker - which person should be allowed access to the files. To restore your account if your old email is no longer working, we need a sufficient number of different pieces of information that you know to convince us that it is your account. Also for payment information and invoices.

How long is the data stored?

As long as you want it - until you delete the account. Part of the activity log may need to be retained for a certain period of time due to system design, security, accounting or legal requirements.

Who accesses this data?

You or users to whom you have given access to your files. In certain cases, also Files.fm employees if it is necessary for the performance of their direct job duties at your request or for the maintenance of the system.

User consent?

By using this system and visiting this website, you agree to our platform rules. You give your consent to the processing of your personal data, which you yourself have given us.

Data access and management?

You can view, edit or delete all your personal data in your account settings . Manage your files in My Files and apps.

Data transfer options?

You are free to download and transfer your data from your account to your computer. It is most convenient to do this with the help of our Sync application.

Deleting your account data and files?

You can manually delete all files in your account and then delete your account. We do not log into your account or delete accounts for you. You need to technically prove by email that the account is yours. If in doubt, email support@files.fm, but you must identify yourself. This won't work: I'm Bill Gates, delete my data. If you don't remember your password, you can reset it to your email.

Deleting other content that you don't have self-service access to?

A special application form has been created: content-review - the person requesting to delete data, why and the legal basis must be identified.

Do you use user information for marketing purposes?

We do not sell or share your personal information for marketing purposes. By creating an account, you agree that you may receive email communications from us. You can adjust these and other settings in your account settings.

What are the data security measures?

We take multi-level security measures to ensure data security - both on a physical and logical level (data centers, encryption, redundant data arrays etc.). We have an up-to-date data security policy, a data security specialist has been appointed and job descriptions and confidentiality conditions have been concluded with all employees.

We will notify you of security breaches affecting your data that we become aware of.

Do you store sensitive personal data?

We do not request or store data about health, orientation, religion, race and political beliefs.

Where is the data stored?

We work and store data in the European Union. Files and data used in Internet browsers may be cached in information systems in those countries or regions where the user is located.

What are cookies and their use

This policy sets out how cookies are used on this website. Cookies have been used on the internet since 1994 and are a necessary part of the web and Files.fm technology to save settings. If you visit our website and your browser settings accept cookies - we take this as your acceptance of our policy and use of cookies. You can delete or disable cookies in your browser.

What are cookies and how do they work?

Cookies are small files sent and stored on your computer by websites you visit. These files contain web page settings that need to be saved for you, such as sort order. They are absolutely necessary to distinguish your user session and to use the full functionality of the service. Cookies are stored in the browser's file directory. The next time you visit the website, the browser reads the cookie and passes the values of the previously saved fields back to the website that originally set the cookie. To learn more about this technology, visit allaboutcookies.org .

How we use cookies?

Files.fm uses cookies, first of all, to save your installed language, file sorting settings, user session, status of your order basket and other settings. Secondly, they are absolutely necessary to ensure convenient, safe and understandable use of the website, the web usage statistics and protection we need, security and incident control and to avoid errors in the process of use, or at least to make it easy to understand the causes of errors and to distinguish between different types of users, protecting system. Due to attacks, we do not support users with cookies disabled.

Necessary for basic functions

These cookies are essential for running our web sites and are the key to providing you a seamless experience. You can navigate uninterrupted e.g. by remembering language choices you’ve made and by preserving authentication to secure parts of the domain. These cookies also remember folders that you have uploaded and allow you to operate with them with additional permissions.

Improving the usability of the Services

Analytics cookies allow us to improve the performance of our website by obtaining information about how it is used. We sometimes conduct analytical research to understand how users use our website, such as how many users visit public profiles or which buttons or links they click. For analytics, we use both our own system and Google Analytics, for the public part.

Advertising

Advertising systems use cookies to ensure that dynamic and relevant ads are displayed to you. Currently, ads personalization is provided by Google AdSense and AdX (you can read more here ).

How can I manage or not use cookies?

Cookie management options are available in all browsers - found under Settings, Privacy or Security. There are options to both disable and delete cookies and block ads. If you do not want to save certain cookies, the user can use Incognito / Private mode or another browser such as Brave.

How long are cookies stored?

It depends on the type of cookies and also on the settings you have chosen. Usually a few days. The validity period of some cookie settings (for example, the selected language) may also be months - or until you delete it in your browser.